Returns & Exchanges

At Earl of East, we want you to be completely satisfied with your home fragrance and lifestyle products. If you are not happy with your purchase, you can return unused items in their original packaging within 14 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email with your order number and the reason for your return to receive a return authorization.

• 2.
  Pack Your Items

  Carefully secure your items in their original packaging, ensuring that candles and glassware are well-protected to prevent damage during transit.

• 3.
  Ship to Our Studio

  Affix the provided shipping label or use a tracked courier service to send your parcel back to our London studio address.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.